Calls By Liam

I personally follow up your leads, quotes, and enquiries.

I help small businesses follow up warm enquiries, open quotes, sent proposals, old leads, booking requests, and client reminders — personally, professionally, and without outsourcing.

Warm leads only No call centre No outsourcing Clear weekly updates

Best for businesses that already receive enquiries, quotes, proposals, or booking requests.

The problem

You may not need more leads. You may need better follow-up.

A lot of small businesses already get enquiries — but they are busy, distracted, or inconsistent with replying and chasing. That is where warm opportunities go quiet.

1

Enquiries arrive while you are busy working

You mean to reply later, but the customer has already contacted someone else.

2

Quotes get sent and never chased

A quote is not the end of the sale. Many customers need a polite follow-up before they decide.

3

Bark, Google, Facebook, and website leads go cold

If you are paying for leads, slow or inconsistent response quietly wastes money.

4

You do not have a simple tracking system

Without a tracker, it is hard to know who replied, who needs chasing, and what was agreed.

Why follow-up matters

Most lost leads do not announce themselves.

When a customer does not get a quick, helpful response, they often do not complain. They simply try another business.

70%

of consumers say they are likely to choose the business that responds first.

Recent UK customer experience research shows that speed of response can directly influence who wins the enquiry.

77% vs 23%

businesses think customers will try again — but many customers say they will not.

Moneypenny’s research found a clear gap between what businesses believe and what customers actually do after no response.

47%

of initial calls went unanswered in one UK small-business call test.

Missed calls, slow replies, and unchased quotes can quietly become lost opportunities.

Sources: Moneypenny Customer Experience Divide research, Paperclip UK missed-call research summary, Harvard Business Review’s online sales lead response study, and XANT / InsideSales lead response research.

The outcome

Warm leads followed up properly.

I help turn your enquiries, quotes, and proposals into real conversations, booked appointments, and clearer next steps.

Faster replies

New enquiries are not left sitting there.

I can call, message, or follow up your leads using the agreed process before they lose interest.

Better follow-up

Quotes and proposals are chased professionally.

I follow up politely, answer basic questions, and help the prospect take the next sensible step.

Clear tracking

You know what happened with every lead.

You can see who was contacted, who replied, who booked, and who needs another follow-up.

No call centre. Just me.
The difference

No outsourcing. No generic telesales.

I handle your leads personally. I do not pass them to a call centre, overseas team, or random freelancer.

You and I agree the tone, process, and boundaries first. Then I follow up your warm enquiries carefully and keep you updated clearly.

What I handle

One personal follow-up service. Four practical use cases.

If someone has already shown interest, received a quote, gone quiet, used your service, or needs a polite next-step reminder, I can help follow up properly.

Lead response

New enquiries

Website enquiries, Bark leads, Google Ads leads, WhatsApp messages, missed calls, clinic enquiries, and therapy booking requests.

Quote and proposal follow-up

Open quotes and sent proposals

Trade quotes, agency proposals, consultation follow-ups, site visit follow-ups, and quiet decision-makers who have not replied.

Reactivation

Old opportunities

Old leads, recruitment candidate reactivation, sales pipeline cleanup, lapsed enquiries, and forgotten prospects sitting in a CRM, inbox, spreadsheet, or Bark account.

Client relationship follow-up

Existing clients and polite reminders

Review requests, testimonial collection, referral requests, renewal appointments, polite invoice reminders, and relationship check-ins.

The common thread is simple: I follow up people who have already enquired, received a quote, shown interest, used your service, or need a polite next-step reminder.

Who it helps

Built for small businesses that rely on enquiries and bookings.

This works best when each enquiry, quote, or booked appointment is valuable enough that proper follow-up matters.

Agencies and consultants

Web agencies, SEO providers, marketing consultants, accountants, bookkeepers, IT support firms, and professional services.

I help chase proposals, rebook calls, and keep warm opportunities moving.

Clinics and appointment businesses

Private clinics, aesthetics, dental, therapy, coaching, training providers, and appointment-led services.

I help turn enquiries into booked consultations, calls, appointments, or next steps.

Important

This is not traditional cold calling.

I mainly work with warm leads — people who have already enquired, requested a quote, received a proposal, booked a call, or shown interest in your business.

The goal is not to pressure people. The goal is to follow up properly, answer basic questions, and help them take the next step.

Warm enquiries and quotes

People who have already contacted you or received information from you.

Polite, professional follow-up

Helpful calls and messages that sound human, not scripted or aggressive.

Not spammy mass outreach

I do not offer generic cold-calling campaigns to random people who have never heard of you.

How it works

A simple follow-up process.

I keep it practical. You send or forward leads, I follow up using the agreed approach, and you get clear updates.

1

We agree the process

You and I decide which leads I will handle, what I should say, and when I should follow up.

2

You send the leads

You can send them by email, shared spreadsheet, CRM, WhatsApp, or another simple system.

3

I call and follow up

I contact leads using the agreed tone and process, then update the tracker.

4

You get updates

I send you a clear summary showing who was contacted, who replied, and what happened.

Examples

Common situations I can handle.

If any of these sound familiar, your business probably has follow-up money sitting in the gaps.

“We sent a quote and heard nothing back.”

I follow up politely, check whether they have questions, and see whether they want to book the next step.

“We get Bark leads but do not reply fast enough.”

I help respond quickly, filter serious prospects from timewasters, and keep the lead status clear.

“People fill in our website form but then disappear.”

I contact them, confirm what they need, and try to book a call, quote, appointment, or site visit.

“We have old leads sitting in a spreadsheet.”

I run a simple reactivation sequence to see who is still interested and worth speaking to.

Simple pricing

Start with the level of support you need.

You can start with a one-off setup, or choose monthly support if you want me personally handling the follow-up.

Setup

Follow-Up Setup

£195 one-off

Scripts, templates, tracker, and a simple process your business can use.

Starter

Lead Follow-Up Lite

£299 /month

For businesses with a small number of leads, quotes, or proposals to follow up.

Higher touch

Personal Sales Desk

£799 /month

For businesses that need me to provide more consistent daily follow-up and clearer pipeline support.

Trust matters

Careful follow-up, not pushy sales pressure.

You are trusting me with people who have shown interest in your business. The tone needs to be professional, respectful, and clear.

You stay in control

I only contact the leads you want me to follow up, using the approach we agree.

No unrealistic promises

I cannot guarantee sales, but I can make sure your leads are followed up properly.

No outsourcing

I handle your calls and follow-ups personally.

Clear reporting

You can see what happened with each lead instead of guessing.

Questions

Before you book a call.

Do you cold call?

No. This service is mainly for warm leads, enquiries, quotes, and proposals where someone has already shown interest.

Do you outsource the calls?

No. I handle the calls and follow-ups personally.

Can you guarantee sales?

No. I cannot guarantee every lead will buy, but I can make sure your leads are followed up professionally and not left to go cold.

How do I send you leads?

We can use email forwarding, a shared spreadsheet, CRM access, WhatsApp Business, or another simple system that fits your business.

What if I only have a few leads?

You can start with the one-off Follow-Up Setup, then move to monthly support if it makes sense.

What types of businesses do you help?

Small service businesses, trades, agencies, consultants, clinics, training providers, and businesses that rely on enquiries or appointments.

Book a call

Want fewer warm leads going quiet?

Book a short call with me and I’ll help you work out whether my lead follow-up support makes sense for your business.

If I think a simple setup is enough, I’ll say so. If monthly support makes sense, I’ll recommend the most sensible starting point.

Start with a 15-minute call

Tell me what kind of leads, quotes, or enquiries you want me to follow up.

Replace this with your booking form or calendar link when ready.

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